Refund policy

Returns & Exchanges

Due to the nature of our handcrafted products, we do not accept returns or exchanges for personal reasons (customer convenience).

Definition of Customer Convenience: Any reason other than a product defect or an error on our part. Examples: "The item looks different from what I imagined," "The color varies from the image on my screen," "I no longer need it," or "I changed my mind."

Defective or Incorrect Items

However, your satisfaction is very important to us. If there is a clear defect or if you receive the wrong item, please contact us within 3 days of delivery. We will do our very best to resolve the issue as fairly and promptly as possible.

Cases Where Returns/Exchanges are NOT Accepted

We cannot accept returns or exchanges—even for defective items—in the following cases. Please check before returning:

Items that have acquired odors (perfume, tobacco, etc.), stains, or scratches while in your possession.
Items returned more than 7 days after our initial correspondence without prior notice.
Items that show any signs of use.
Items with missing or damaged original packaging (boxes/bags) or accessories.
Items purchased from any source other than this official website.